Jonathan Richardson

About Jonathan Richardson

Dynamic professional with 12+ years of experience in account management, technical support, leadership and project coordination. Possesses a history of building strong customer relationships and developing a high level of satisfaction among clients. Striving to improve as a leader and make a positive impact on the careers of others. Adaptable to new situations, eager to learn new skills, and embraces new challenges. Natural team player with pleasant interpersonal skills and a positive attitude.

Experience

1. Advanced Associate

   Pearson

   Mar 2026 — Present · Durham, NC, US

   Analyzes application information and documentation for licensure/certification to ensure compliance with business rules set forth by the regulatory agencyRequires thorough knowledge of the business rules for a multitude of services and license typesFor the Insurance Program: includes individual and agency continuation, individual and agency new license, miscellaneous requests, and application certificationFor the Bail Bond and Collection Agency Programs: requires analysis and processing of all incoming applications, according to the business rules established by the regulatory agency, miscellaneous administrative requests, and verification of continued licensing requirementsRequires thorough knowledge of the business rules for a multitude of services and license typesAdditional tasks may include the issuance of individual certificate/license for candidates who require exception processingAnalyzing documents for completeness, correctness, and/or compliance with laws, rules, policies, and procedures.Requires thorough knowledge of the business rules for a multitude of services and license typesUtilizing multiple web-based platforms to document and verify licensing requirements for applicants.Manage all customer contacts within established procedures and performance standardsFormally respond to customer contacts and inquiries via multiple channels such as phone, email or application systemManage customer information needs and proactively provide information to appropriate internal departments when information is not available, incorrect or outside established normsMaintain detailed knowledge of the procedures, policies, and strategies of the supported business unitIdentify process improvement opportunities and make recommendation to the supervisor or managerMeet individual quality service goals while appropriately prioritizing workload to meet individual targets and set standards

Education

• Eastern Guilford High School

  High School Diploma, General Studies

• Eastern Guilford High School

  High School, College/University Preparatory and Advanced High School/Secondary Diploma Program

  2001 — 2005