Joydeep Nandan
Senior Delivery Manager @Capgemini
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WORK HISTORY
Senior Delivery Manager @Capgemini
Kolkata, IN
Service Delivery & Strategy - Monitoring and reporting Service Level Agreements (SLAs) ensuring agreed business performance - Maintenance of Service Catalog/Brochure - Ensuring Business and Service Level Alignments Operations Management (Azure / Snowflake / PowerBI)- Incident Management / Major Incident Management: Leading the response to service disruction and restore normalcy - Problem Management: Investigation of RCAs - Change Management - Crisis Leadership: Escalation Management- People Management – Roster and Shift availability Finance and Vendor Management – - Budget Management: Forecasting IT Support software and hardware costs – CAPEX / OPEX - Vendor Oversight: Managing third party ISPs ensuring contract obligations - Asset Management: Tracking of IT assetsLeadership & Governance - Team Development: Recruiting, training and mentoring IT support staff - Compliance & Security: Ensuring operations meet legal and regulatory standards - Customer Relationship Management (CRM)- Continuous Service Improvement (CSI): Automate repetitive tasks / upgrade old procedure / increase efficiency
EDUCATION
University of Calcutta
Bachelor's degree, Computer Science
WWA Cossipore English School
ISC, Science
Annamalai University
Masters of Science, Computer Science
SKILLS
ABOUT JOYDEEP NANDAN
IT professional with 15+ years of experience in Command center management, application portfolio management, customer handling, service delivery management, project management, vendor/contract management, asset management and team/people management.
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