Joyce Ball
Account Manager F & i Dealertrack @Cox Automotive Inc.
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WORK HISTORY
Account Manager F & i Dealertrack @Cox Automotive Inc.
Manage the progress and results of accounts assigned retention, credit app volume, and digital contracting volume.• Prospect new dealers and dealer groups within an assigned territory to effectively grow their install base.• Ensure all accounts/groups are effectively set up and experience a smooth transition.• Build and develop strong working relationships with customers and users at all levels from Dealer/Owner/Decision-Maker down.• Monitor and analyze account performance/volumes and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results.• Contribute and manage action to turn around canceled accounts.• Effectively manage time and activity to successfully engage with a set number of clients per day.• Participate in product development/enhancement review sessions in order to develop self and grow as a Dealertrack F&I knowledge master.
EDUCATION
U.S. Career Institute
Certification
ABOUT JOYCE BALL
Experienced, versatile, and motivated professional working independently to provide remote customer service / support, client relationship and results management to meet or exceed service goals. Convey end user’s functionality concerns to the technical team. Adapt training delivery easily to different personalities and learning preferences. Highly organized with excellent internal and external communication skills.
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