Joshua Barker

Senior Business Enablement Consultant @Wolters Kluwer

Chicago, IL, US
MOBILE NUMBERS
+18•••••••21

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WORK HISTORY

Apr 2022 — Present

Senior Business Enablement Consultant @Wolters Kluwer

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Chicago, IL, US

I lead global knowledge and enablement initiatives for Enablon’s enterprise SaaS platform, supporting internal teams, partners, and clients across sustainability, EHS, and operational risk management.My work focuses on one core question:How do we make our complex systems easier to understand — and easier to adopt?That has meant designing scalable learning paths, modernizing how knowledge is structured and delivered, and using adoption data to continuously improve what we build.Highlights:• Design and scale global training programs across multiple audiences• Develop structured enablement frameworks that align product knowledge with operational goals• Produce strategic video-based learning assets that support adoption and retention• Deliver analytics reporting that measures engagement and informs continuous improvement• Support LMS optimization and tool selection to improve global training efficiency• Partner cross-functionally with product, support, and customer teams to align enablement with real-world usageI’m especially interested in how enablement and knowledge systems influence long-term adoption and support efficiency — not just completion metrics.

EDUCATION

1996 — 2000

Western Kentucky University

Radio and Television Operations

SKILLS

Salesforce.com AdministrationCross-Functional Team LeadershipSalesforce.comSaasTelecommunicationsTechnical SupportBusiness AnalysisMicrosoft TechnologiesVmwareCall CentersKnowledge ManagementUnified CommunicationsInternal CommunicationsAcdTroubleshootingVendor ManagementSalesforce.com ImplementationProject ManagementSolution SellingDisaster RecoveryWorkforce ManagementSoftware LicensingManagementCall CenterCtiCustomer Relationship Management (Crm)CoachingDatabasesEnterprise SoftwareLeadershipIvrVoipCloud ComputingMicrosoft OfficeSalesWindowsMarketing CommunicationsSoftware Project ManagementCrmProject Planning

ABOUT JOSHUA BARKER

I build knowledge programs that people actually use!With more than a decade of experience in Knowledge Management and Knowledge systems, I’ve helped organizations turn complex products and processes into structured, scalable learning ecosystems that reduce friction, lower support demand, and drive adoption.My approach is practical and operational: I believe that knowledge and enablement aren’t side projects. They’re performance levers. When designed well, they improve employee onboarding speed, customer experience, reduce support costs, and create clarity for all.If you’re building or modernizing KM, enablement, or learning systems — and you care about adoption as much as completion rates — let’s connect.

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