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Start for FreeJoshua Zamarripa
Chief (Supervisor), Enterprise IT Services Integrator, S-cat 1 @Defense Health Agency
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WORK HISTORY
Chief (Supervisor), Enterprise IT Services Integrator, S-cat 1 @Defense Health Agency
Initiated the MHS Enterprise Information Technology Services Integrator (EITSI), a Service Category 1 Program, which consolidated six IT Service Management (ITSM) contracts into a ten-year,$2.4 billion GSA Health IT Services (SIN) 54151HEAL Blanket Purchase Agreement, resulting in over 12% in cost savings. • Developed a framework to enable DHA\'s IT Service Management Information Systems (ITSM ISs) to seamlessly share data within the integrated EITS environment, addressing all updates for interconnection Certification and Accreditation requirements. • Delivered crucial Certification and Accreditation leadership and expert guidance to System Owners overseeing essential Service Management Systems. • Applied strong analytical skills to develop models for DHA\'s pioneering Multi-Service Integration (MSI) and Service Integration and Management (SIAM) integrated environment, establishing robust governance for the management of a wide range of IT Service Providers. • Successfully instituted a cohesive work specialization model at the Defense Health Agency Global Service Center, significantly enhancing its readiness to tackle IT challenges during the COVID-19 pandemic.
EDUCATION
San Antonio College
Business Administration, Management and Operations
The University of Texas at San Antonio
Bachelor of Business Administration - BBA, Cyber Security
The University of Texas at San Antonio
Executive MBA - Actively Attending
SKILLS
ABOUT JOSHUA ZAMARRIPA
Experienced and adaptable problem solver with over two decades of successfully…
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