Joshua McCree

Computer Support Specialist - Enterprise @UAB Medicine

Birmingham, AL, US

To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards. Associate\'s degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement. Preferred SkillsExperience within IT industry in a customer facing capacity in a technical roleA+, MCP, MTA, MCSA, or MCSE certification a plusWindows 10, Office, and Outlook experienceParticipates in on-call rotation to provide 24 X 7 supportExperience with desktop remote control software (Ivanti, Casper, Bomgar, RDP, VNC, etc)

Alabama State University

Bachelor of Science (B.S.)