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Joseph Boykin
Platform Services Analyst Ii @Federal Reserve Bank of Richmond
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WORK HISTORY
Platform Services Analyst Ii @Federal Reserve Bank of Richmond
VA, US
Act as first line of defense, resolving 600 monthly ServiceNow incidents with 95% success rate.• Analyze operational data across cloud services, identifying performance risk patterns. • Modify automation scripts to streamline Linux/Windows deployment workflows.• Authored and co-authored 50–100 knowledge-based articles for cross-team reuse.
EDUCATION
ECPI University
Unix Administration, Data Entry / Microcomputer Applications
City Tech, CUNY
Course Work: Optical Refraction , Optics/Optical Sciences
Virginia State University
Computer Science, B.A., Computer and Information Sciences and Support Services
ABOUT JOSEPH BOYKIN
My career has taken me from enterprise cloud infrastructure at the Federal Reserve Bank…
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