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Manager, IT Service Management @Ampol
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WORK HISTORY
Manager, IT Service Management @Ampol
Sydney, AU
As an IT Service Management Manager at Ampol, I lead a dynamic team dedicated to supporting our organization\'s ambitious digital transformation journey. My role encompasses a broad spectrum of responsibilities designed to ensure the seamless integration and operation of new digital technologies within our infrastructure.By leveraging my expertise in IT service management, I am committed to driving the success of our digital transformation initiatives, ensuring that our IT services are robust, responsive, and aligned with the evolving needs of the business
EDUCATION
UW Foster School of Business
BA
Seattle University
MBA
Thunderbird School of Global Management
Certificate
SKILLS
ABOUT JOSEPH MARINO
Successful Service Management Professional, including Modern Service Management Solutions Architect, Senior Service Management Consultant, Service Level Manager, ITIL process architect, consultant and trainer, with 25+ years of IT service management, process management and business management experience. I provide Modern Service Management solutions and consultation with a specialization in cloud computing. Service, process, people and operate readiness is essential in a cloud computing environment, ensuring successful implementation and high availability of the cloud service.Most recently, I have been developing Cloud FinOps solutions in support of our cloud customers. Moving to the cloud brings a new resource provisioning and cost structure that invariably changes the way our customers budget, allocate, and report IT costs. The FinOps solutions help customers optimize their existing landscape, establish a cost-conscious culture and establish supporting governance controls to maximize the value of their Cloud spend.CORE QUALIFICATIONS • Modern Service Management Solutions Architect, defining solutions to meet the requirements of our enterprise customers• Senior Service Management Consultant, ensuring operational readiness for Azure and Office 365• Developing and Implementing a formal Service Level Management discipline across a SaaS support organization• Conceptualizing and Designing a Fully Integrated ITIL Process Architecture for a Fortune 100 Company• ITIL Consulting and Training • IT Service management: Developing, Integrating, and Managing Computing Support Services • Facilitating organisations with their FinOps maturity journey• Progressive Leadership Skills: Leading Teams in Defining Solutions to Complex Problems• Prosci certified, addressing organisational adoption and change management• MBA, Seattle University, Major: Strategic Management
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