Joseph Lu-Chong

Command Post Supervisor @Miami Marlins and loanDepot park

Overviewing all Risk Management situations, reporting, and tracking all incidents that occur in the facility, Dispatching Fire Rescue, Police, and or Security when needed as well as advising all managers and supervisors of all incidents while recording and collecting data of all ongoing situations. • Providing information regarding Marlins Park amenities happening that day to all staff to guarantee that all guest experiences are at high standards of quality to ensure guest satisfaction.• Assisted guest to exceed their expectations and implement creative solutions to provide exceptional service for regular guest and season ticket holders to make sure all needs are satisfied quickly and efficiently.