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Joseph Etienne
Operations Manager @Hertz
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WORK HISTORY
Operations Manager @Hertz
NY, US
Lead daily fleet operations, rental logistics, and revenue strategies at a high-volume airport location, ensuring optimal utilization of assets and personnel. Supervise, coach, and support frontline staff to achieve performance goals, uphold service standards, and maintain operational efficiency. Drive customer satisfaction by resolving escalations, streamlining processes, and maintaining a safe, clean, and organized environment. Implement workflow improvements that increased team productivity and reduced wait times during peak rental hours. Manage budgeting, vendor partnerships, and inventory to reduce costs and improve margins.
EDUCATION
Stony Brook University
Computer Software Engineering
ABOUT JOSEPH ETIENNE
Operations Manager
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