Joseph Thompson

Datacenter Technician @TEKsystems

Portland, OR, US

Data Center Technician assigned to the Providence Health Plan (PHP) account. My responsibilities are providing service that keeps data servers and hardware networks operating smoothly. I also serve as the first line of defense in safeguarding PHP’s valuable and sensitive information. This includes Complete preventative maintenance of equipment and network devices and performing tasks including running cables, improving physical security, and checking utilities. They examine power sources and heating and cooling controls to ensure a data center will not overheat and troubleshoot and repair servers with hardware or network issues. List as follows- Monitor and perform ongoing maintenance on servers and network equipment- Effectively communicate with customers via email, phone, and other electronic methods to ensure client\'s effective use of products- Willingness to respond to network and server errors after hours- Conduct data center audits of electrical systems and lead improvements- Ensure server and application compliance with security and performance requirements- Could you complete repairs and perform corrective maintenance and routine installations- Prepare data center specifications and design criteria for retrofits and provide input on future data center design reviews- Review and develop detailed scripts for change management request (CMR) activities- Properly retrieve and file medical records and ensure patient confidentiality- Run hardware diagnostics and replace failing parts promptly- Create and maintain accurate and credible records of maintenance, changes, problems, methods of procedures (MOPs), and resolutions- Review product documentation for accuracy, content, and ease of use.

Southern New Hampshire University

Bachelor of Science - BS, Computer and Information Systems Security/Information Assurance, 3.9

Community College of the Air Force

Associate's degree, Aeronautics/Aviation/Aerospace Science and Technology, General, 3.95