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Jose M Rivera

VP Analytic Consultant Iv @Wells Fargo

Fort Worth, TX, US
EMAILS
j••••••••@wellsfargo.com
MOBILE NUMBERS
+18•••••••55

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WORK HISTORY

Dec 2016 — Present

VP Analytic Consultant Iv @Wells Fargo

Developed Text Analytic System with the aim to collect Voice of the customer (VOC) identifying areas of opportunity to enhance the customer experiences.Applied Six Sigma Methodology to improve operations, procedures, technology, and business metrics and practices.

SKILLS

Risk ManagementCustomer ExperienceKaizenExecutive ManagementOperations ManagementProcess ImprovementBusiness TransformationSix SigmaProcess EngineeringBusiness AnalysisManagement ConsultingMathematical ModelingCustomer Experience AnalysisCall CentersQuality AssuranceBusiness IntelligenceManagementForecastingContinuous ImprovementPerformance ManagementCrmOperations ResearchData AnalysisCall CenterOperational Process AnalysisCustomer Experience ManagementTeam LeadershipBusiness Process ImprovementStrategyBudgetsCross-Functional Team LeadershipDirect MarketingOutsourcingFinanceOperational ExcellenceLeadershipMarket ResearchBusiness ProcessProject PlanningPerformance Metrics

ABOUT JOSE M RIVERA

Continuous process improvement is about passionate, visible, empower, and animate others to tear down barriers “why not\". Define clearly your visual and walk forward.Specialties: Project management, Six Sigma, & Kaizen Operation Research Business Intelligence Instructor in Statistic and Process Improvement Statistics, Forecast & Predictive Model Customer Experiences & First Call Resolution Market and Consumer Research & Geographic Information System (GIS) strategy Text Mining Analytic Changing Employees Behavior Customer Relationship Management

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