Jose Arturo Cano
Customer Information Specialist @General Dynamics Information Technology
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WORK HISTORY
Customer Information Specialist @General Dynamics Information Technology
US
Provided support for the USCIS Customer Engagement Center program in providing information to any individual or group seeking immigration benefits and services. I researched and presented information provided by USCIS on a full range of citizenship and immigration information via telephone or electronic means. Some of the tasks performed included providing accurate and complete responses in both English and Spanish, capture, and route services requests (referrals change of address request, request appointments, Services request Management Tool, etc.) to the appropriate USCIS recipient using USCIS system and web-based tools, used USCIS approved scripts and web-based tools to promote consistency of information.
ABOUT JOSE ARTURO CANO
Dedicated professional with 9 years of experience in sales and customer service…
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