Jordan Harris
Team Manager, Customer Success @Matterport
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WORK HISTORY
Team Manager, Customer Success @Matterport
Chicago, IL, US
Directly managing and responsible for a team of 3 Customer Success Managers while creating customer journeys, implementing csm playbooks, reducing churn, and increasing adoption efforts for our SMB customers.
EDUCATION
The University of Kansas
Bachelor of Science - BS, Marketing
SKILLS
ABOUT JORDAN HARRIS
Experienced Customer Success leader with a demonstrated history of scaling customer onboarding, VOC, and retention programs across SMB and Enterprise segments in the Digital Twin/3D/Virtual Reality software as a service industry. Proven ability to lead cross‑functional initiatives, improve customer sentiment at scale, and drive operational rigor while mentoring and enabling high‑performing CS teams.
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