Eric Chanthathone
Senior Enterprise Customer Success Manager @Matterport
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WORK HISTORY
Senior Enterprise Customer Success Manager @Matterport
Own and manage a portfolio of enterprise client accounts, delivering best-in-class onboarding, adoption strategies, and ongoing support to exceed growth and retention goals• Develop and execute detailed quarterly business reviews and renewal strategies, aligning internal stakeholders and customer priorities• Proactively drive customer adoption and expansion through personalized engagement plans, behavioral insights, and strategic relationship-building with multi-level stakeholders• Identify revenue opportunities by facilitating consultative business conversations, delivering product demos, and managing objections to secure upsells and cross-sells• Collaborate cross-functionally with Onboarding, Support, Product, and Sales teams to design and deliver a seamless, value-driven customer experience• Conduct regular cadence meetings to monitor account health, mitigate churn risk, and ensure clients achieve measurable success throughout the lifecycle• Act as the voice of the customer to provide actionable feedback to product and leadership teams, driving continuous product and process improvements• Maintain deep product expertise and provide training to users to increase adoption, maximize platform utilization, and improve client ROI
EDUCATION
Azusa Pacific University
Bachelor of Applied Science (B.A.Sc.)
San Diego State University-California State University
Certification
SKILLS
ABOUT ERIC CHANTHATHONE
Extremely passionate data, marketing, and advertising professional in the digital world…
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