Jonathan Reyes
Manager @HMSHost
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WORK HISTORY
Manager @HMSHost
Managed all aspects of daily restaurant operations, including opening/closing, inventory, ordering, cash handling, and equipment maintenance, ensuring efficient service and proactively resolving operational issues.• Led, mentored, and trained a team of multiple restaurant staff, managing schedules, providing performance feedback, and conducting training on operations, product knowledge, and customer service to cultivate a high-performing team.• Drove customer satisfaction and sales by delivering exceptional service, resolving complaints, implementing customer feedback strategies, and promoting specials to ensure efficient table turnover and repeat business.• Managed food and beverage inventory, including ordering, receiving, and processing, minimizing waste, controlling costs, and maintaining strong vendor relationships.• Maintained a clean, safe, and organized restaurant environment, adhering to all health and safety regulations (HACCP) and prioritizing staff and guest well-being.• Controlled costs and maximized profitability by managing inventory, optimizing labor scheduling, and tracking KPIs to identify areas for improvement.• Monitored and maintained restaurant equipment, promptly reporting and following up on maintenance needs to minimize downtime.
EDUCATION
California State University-Los Angeles
Bachelor of Arts - BA
Grand Canyon University
Bachelor of Science - BS
ABOUT JONATHAN REYES
Currently leading operations at HMSHost, I excel in delivering customer satisfaction and driving sales through meticulous management of restaurant logistics. My role involves training and mentoring staff, fine-tuning inventory controls, and enhancing the overall customer service experience. The skills honed in this position, combined with my previous tenure at Pressed, underscore my expertise in the hospitality industry and operations management.At Pressed, my leadership fostered a customer-centric culture, bolstering sales goals, and nurturing talent across hourly teams. This trajectory of managing team performance and engaging in community outreach initiatives has solidified my reputation as a dynamic leader. Our team\'s collaborative efforts have yielded enhanced customer loyalty and streamlined operational efficiencies, showcasing a steadfast commitment to excellence in every aspect of hospitality management.
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