Jonathan Pinney
Senior Director at Duck Creek | Customer Success Engineering, P&C Conversions, Cloud Transformation/Migration, Implementation, Azure
- Role
- Senior Director Customer Success Engineering at Duck Creek Technologies
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Jonathan Pinney
As an experienced Technical Architect with over 13 years in the computer software industry, I have a robust history of working within the InsurTech sector. My expertise lies in technically configuring full-suite implementations of Duck Creek for both on-premises and Cloud-based clients using Azure. Currently serving as the Director of Customer Success Engineering at Duck Creek Technologies, I spearhead initiatives to ensure customer success on the platform and drive technical excellence in varying business scenarios.Throughout my career at Duck Creek Technologies, I have fostered deep and broad knowledge of software in the insurance space while developing high-level responsibilities including managing technical relationships with a diverse range of insurance carriers. My role involves interfacing with internal teams, educating leadership on new practices, rolling out formal training, ensuring success of transformation initiatives and maintaining a central presence in determining new hire qualifications.I have a proven track record of guiding customer and System Integrator partners in implementing Duck Creek on the cloud platform, ensuring optimal implementation and providing direct feedback to stakeholders. My technical expertise and product knowledge allow me to facilitate discussions at both individual contributor and executive levels, ensuring transparency and accountability throughout the project lifecycle. Using these skills, I have been a central figure in 3 on-premises to Cloud migrations, and over 10 suite upgrades.Focused on process improvements and contributing to transformation initiatives, I leverage my deep technical understanding, architectural experience, and customer-facing soft skills to deliver exceptional results. I am committed to fostering a collaborative environment where team members can achieve personal and corporate goals, ensuring the highest quality support for our customers and internal teams.
Experience
Senior Director Customer Success Engineering
Jun 2025 — Present
Education
CT State Tunxis
AS, Accounting
2008 — 2011
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