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Senior Product Manager @Wayfair
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WORK HISTORY
Senior Product Manager @Wayfair
Boston, MA, US
As senior product manager at Wayfair, I lead the vision, roadmap, and execution of the internal self-service Martech platform delivering billions of email communications and push notifications to Wayfair customers. DELIVERED RESULTS INCLUDE: Spearheaded initiative integrating three systems into one, eliminating duplication, enhancing user understanding of customer, and resulting in real-time message personalization and optimal message delivery. Decreased campaign creation time by 42% by implementing impactful UX changes; saved users 2.8K hours per year. Reduced new user onboarding time by 50% by developing onboarding curriculum leading to faster value realization by stakeholders; increased core feature documentation from under 10% to 100%. Led four product managers through vendor analysis, procurement, and implementation of digital adoption software assisting in reduced onboarding time; project completed early and 10% under budget. Significantly reduced number of critical incidents by 80% YoY (occurring on internal Martech platform). Expedited project completion dates and ensured on-time project completion by standardizing engineering processes and instituting method resulting in significantly improved scheduling, delay forecasting, and timeline/capacity prediction.
EDUCATION
Indiana University Bloomington
Bachelor of Arts - BA, Economics & Political Science
SKILLS
ABOUT JONATHAN DUCH
As a product leader with more than 15 years of experience, I have been recognized for developing outcome-driven strategic product roadmaps, driving product growth, impactfully streamlining processes and systems, and delivering top customer experience.Examples of career highlights include but are not limited to: Lead vision, roadmap, and execution of the internal self-service Martech platform delivering billions of email communications and push notifications to Wayfair customers. Spearheaded initiative integrating three systems into one, eliminating duplication, enhancing user understanding of customer, and resulting in real-time message personalization and optimal message delivery. Decreased campaign creation time by 42% by implementing impactful UX changes; saved users 2.8K hours per year. Reduced new user onboarding time by 50% by developing onboarding curriculum leading to faster value realization by stakeholders; increased core feature documentation from under 10% to 100%. Generated significant initial sales for Cheetah Digital’s market release of CDP (customer data platform) beta by delivering a compelling, impactful 20-minute demonstration at an annual user conference to more than 1K users. Spearheaded customer engagements for the early adopter program for the Monetate Intelligent Personalization Engine, resulting in valuable customer references, credibility, and successful market launch. Bolstered Cheetah Digital’s industry thought leadership and promoted product awareness by persuasively presenting and speaking at diverse public engagements. Selected to transfer from ExactTarget’s London office to start new office in Germany, including onboarding, building, and developing the German professional services team from scratch. Awarded the 2011 Services Employee of the Year award across all of ExactTarget’s global offices. Successfully developed and delivered more than 20 solutions for notable clients, including KLM, The Guardian, Marks & Spencer, and Groupon.My areas of expertise include: Product Development | Revenue Growth | Global Team Management | Process Streamlining | Product Roadmapping | Product Strategy | Customer/UX Experience | Strategic Direction | Cross-Functional Coordination | Product GrowthRegarding my education, I have a bachelor of arts in economics and political science from Indiana University.
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