Jona Ocampo
Retail Operations @ Warby Parker
- Role
- Associate Manager Nso at Warby Parker
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Jona Ocampo
With over eight years of leadership experience in retail management, I specialize in driving operational excellence and enhancing customer experiences. Currently serving as Associate Manager NSO at Warby Parker, I oversee the execution of new store openings (NSOs), collaborating with cross-functional teams to ensure seamless operations. My focus on aligning priorities through regular planning meetings and maintaining open communication with HQ and field leaders supports efficient store launches. Past roles at Heyday and Glossier honed my competencies in strategic planning, team development, and community engagement. By implementing innovative initiatives, I contributed to profitability milestones, membership growth, and elevated brand awareness. My passion for fostering collaboration and optimizing processes continues to empower teams and drive organizational success in the dynamic retail landscape.
Experience
Associate Manager Nso
Apr 2025 — Present · NY, US
Manage end-to-end execution of 2025 NSOs annually, collaborating with cross-functional teams to ensure operational success.• Lead weekly planning meetings with Retail Ops, Marketing, & Construction teams to align on priorities and facilitate operational specifics.• Act as a primary point of contact for store development calls, leading communication with District Leaders, Area Leaders, Store Leaders, & HQ partners.
Education
Parsons School of Design - The New School
Bachelor's degree, Fashion/Apparel Design
2019
Virginia Commonwealth University
Associate's degree, Psychology
2011 — 2013
Skills
- Loss Prevention
- Apparel
- Store Management
- Time Management
- Visual Merchandising
- Merchandise Planning
- Driving Results
- Merchandising
- Recruiting
- Management
- Team Building
- Trend Analysis
- Inventory Management
- Inventory Control
- Retail
- Fashion
- Employee Training
- Retail Sales
- Customer Satisfaction
- New Store Openings
- Store Operations
- People Development
- Customer Service
- Sales
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