Jon H.

About Jon H.

Versatile and innovative leader with a background in healthcare, digital media and financial services industries. Demonstrated Management skills resulting in process improvement, increased productivity, efficiency, and revenue growth across diverse lines of business. Known for taking initiative to streamline processes and deliver results through data analysis/visualizations as well as implementing new methodologies, automation and workflow improvements that impact profitability and increase team productivity. Successful track record working in matrix organizations and collaborating with cross-functional teams while partnering with senior leaders and driving business strategies forward

Experience

1. Director, Delivery Support

   NRC Health

   Sep 2022 — Present · Lincoln, NE, US

   Responsibility for technical support across multiple functional areas, including Production Support, Customer Support & Database Administration- Manage tiered support teams responsible for supporting all product applications and backend technology systems, services, databases and processes- Act as an interface between business, technical and project teams to facilitate project planning and communication related to technology platform- Provider oversight and strategy for 24/7/365 support across the enterprise

Education

• Nebraska Wesleyan University

  Executive Leadership Graduate Certificate

  2014 — 2016

• Nebraska Wesleyan University

  Master of Business Administration (M.B.A.)

  2014 — 2016

• University of Nebraska-Lincoln

  BS, Business Administration

  2007 — 2009