John Hertweck
Senior Manager Cxc @First Tech Federal Credit Union
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager Cxc @First Tech Federal Credit Union
Rocklin, CA, US
Supporting company and staff to support the members by furthering their well being by providing solutions and opportunities in their financial world-Working with management staff in Call Center environment supporting supervisors and front line staff to not only help resolve their questions and issues but also insure they receive full benefit of their credit union ownership-Collaborating to insure there are developmental and KPI goals well known to the staff and provide them the best opportunity to further their career whether it is upward mobility or to be the best in their current role-Use credit union tools such as Pega, DNA, and proprietary tools for customer results and satisfactiion-Work horizontally and vertically within the company to inusre transparency and communication for initiatives and input.
EDUCATION
University of Southern Indiana
BS, Social Sciences
SKILLS
ABOUT JOHN HERTWECK
Experienced and driven professional with a strong focus on achieving goals, boasting a…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.