John T.

Retail Development Manager, Express Stores @T-Mobile

Analyzing and leveraging performance reports to understand, discuss, and influence sales performance against established targets and KPIs.Observing and assessing store operations, staffing protocols, and customer interactions and then providing feedback to address opportunities for improvement.Ensuring that Dealer complies with merchandising and collateral requirements and all representations of the T-Mobile and Metro by T-Mobile brand so that they are in compliance with T-Mobile Dealer standards; if not in standard, devises action plan to address non-compliance and and improve compliance going forward.Strategize with internal T-Mobile partners such as Account Managers and Ops Managers, as well as the Sr Manager, Express Stores on opportunities that can be addressed at broader levels with Dealer owners (Principals) and HQ teams.Monitor competitive distribution, product and promotions, and advertising in the marketplace in order to provide input into the strategic planning process for this channel.