Ashley Coone
Senior Analyst, Incident Management @T-Mobile
McKinney, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2018 — Present
Senior Analyst, Incident Management @T-Mobile
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Frisco, TX, US
SKILLS
HealthcareItil ProcessBusiness IntelligenceCustomer ApplicationsVmwareManagementIT Hardware SupportProject ManagementOpasService DeliveryTechnical SupportBusiness AnalysisSoftware DocumentationSdlcRoot Cause AnalysisCustomer EngagementIT OutsourcingAirlinesItil CertifiedProcess ManagementInformation TechnologyVirtualizationAsset ManagementKey Client RelationshipsService-Level Agreements (Sla)Process ImprovementProgram ManagementIncident ResponseCustomer Service OperationsIT OperationsOutsourcingTrainingCustomer SatisfactionSharepointPre-SalesJiraItil Service OperationsInfrastructureSaasData Center
ABOUT ASHLEY COONE
Experienced IT Incident/Problem Service Manager with a strong foundation in ITIL…
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