John Stufflestreet

About John Stufflestreet

John A. StufflestreetBristol, Tennessee42••••••43or alternate: 4••••••••@gmail.comObjective: Seeking a position in Management and Customer Service within the Auto Industry, where my experience and background are deeply rooted.Qualifications include, 23 years in the field of Customer Service, including management of staff while operating under very specific production goals and guidelines.Experience:Bass Pro Shops/Tracker Boat -Sales, Service and MarineMay 2014-PresentGeneral Sales Manager – Boats and Boating• Responsible for management and training of all Sales Staff and Boat Service Department Staff.• Communicated and implemented plans to achieve goals• Handled all conflict resolution with customers and worked to achieve a specific level of reputation for Tracker Boats.Rick Hill BMW, Kingsport, Tennessee1984- May, 2007Service Department Managero Responsible for all operations within a Service department which had shown annual revenue of over a million per year.o Management of a staff of 10 and additional staff management on an indirect basis, including hiring and training processes.o Responsible for; bonus plans/pay plans evaluations and promotions for the department and the business office- Education:Northeast State, Blountville, Tennessee2 Years in: Engineering Technology- BMW, Audi, Mercedes Training Courses (CMEs for BMW Audi/ Mercedes required yearly)1. Service Management 2. Profitability and Performance 3. Maximizing Service Production4. Building Client Loyalty 5. Effective Communications 6. Recruitment and Training Processes 7. Dynamic LeadershipReferences available upon request.

Experience

1. General Sales Manager for Tracker Marine

   Bass Pro Shops

   May 2014 — Present

Skills

• Inventory Management
• Business Development
• Customer Service
• Automotive Industry for Import Cars
• Sales
• Human Resources
• Customer Satisfaction
• Organizational Leadership
• Customer Retention
• Team Building
• Management