John Pinto

Vice President of Service & Support Operations at Toshiba @Toshiba

Direct the activities and strategic direction of service and support activities for Toshiba\'s Digital Products Division- Direct the activities of ASP network, Repair Depot, Returns Refurbishment and On-site repair activities- Actively interface with Corporate Customers, National & Regional Resellers and VARs to develop and implement the best solutions for our customers- Develop and implement new programs to support ever changing customer needs- Direct product return activities to improve product cost recovery and reduce price erosion - Direct support activities contracts with hundreds of partners and vendors- Responsible for directing activities forTechnical Support, Customer Relations, and Advanced Technical Support call center with volumes of calls/month- Direct and manage multiple technical support operations in North America and abroad- Responsible for developing and implementing the performance standards