John Pinto
- Role
- Vice President of Service & Support Operations at Toshiba at Toshiba
- Location
- Yorba Linda, CA, US
- LinkedIn followers
- 500 followers
About John Pinto
A successful business executive leader with a proven track record for navigating through…
Experience
Vice President of Service & Support Operations at Toshiba
Jan 2004 — Present
Direct the activities and strategic direction of service and support activities for Toshiba\'s Digital Products Division- Direct the activities of ASP network, Repair Depot, Returns Refurbishment and On-site repair activities- Actively interface with Corporate Customers, National & Regional Resellers and VARs to develop and implement the best solutions for our customers- Develop and implement new programs to support ever changing customer needs- Direct product return activities to improve product cost recovery and reduce price erosion - Direct support activities contracts with hundreds of partners and vendors- Responsible for directing activities forTechnical Support, Customer Relations, and Advanced Technical Support call center with volumes of calls/month- Direct and manage multiple technical support operations in North America and abroad- Responsible for developing and implementing the performance standards
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