John-Paul Guerra

Service Coordinator @Freedom Power

Austin, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Service Coordinator @Freedom Power

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Austin, US

As an Energy Service Coordinator at Freedom Solar Power, I monitored customer solar systems, educated homeowners on efficiency, and managed work orders and invoicing. I provided exceptional customer support, acted as a liaison between clients and service technicians, and scheduled service calls to ensure timely solutions. My role involved strong organizational skills, effective communication, and a focus on customer satisfaction while navigating high-pressure situations. I contributed to improving workflow efficiency and maintained a high level of service quality.

EDUCATION

N/A

The Real Estate Buissness School

Real Estate Licence, Real Estate

N/A

John H. Reagan

High School Diploma, General Studies

N/A

Austin Community College

General Studies Associates

SKILLS

LeadershipEmployee BenefitsCustomer ExperienceContact CentersTeam LeadershipPublic SpeakingCall CentersInsuranceProcess ImprovementMicrosoft OfficeSalesCall CenterAccount ManagementCustomer FocusedProject ManagementBilingual-SpanishActive Listening SkillsSalesforce.comMicrosoft ExcelQuality AssuranceCustomer RetentionCustomer ServiceTeam Building

ABOUT JOHN-PAUL GUERRA

Experienced Customer Service and Escalations Specialist. A strong leader that shows by example. Dedicated to learning new things and being flexible with business needs. Looking to expand knowledge and leadership experience.

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John-Paul Guerra — Service Coordinator at Freedom Power in Austin, TX, US | Unifers