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John Little
Market Director @Best Buy
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WORK HISTORY
Market Director @Best Buy
Houston, TX, US
Directed and executed strategy for 4 stores and a Customer Fulfillment Center (CFC), leading employee engagement, operational efficiency, profitability, Geek Squad Services, and customer satisfaction across a $300M+ market.• Managed and mentored 4 general managers, 6 assistant managers, 1 Service Manager and 2 Consult and Design managers, providing leadership to 300+ associates, fostering a high-performance culture• Spearheaded inventory management, restocking processes, and checkout realignments to enhance operational flow and improve the customer experience• Designed and implemented targeted marketing and sales strategies, driving growth, expanding market presence, and increasing customer reach• Developed and executed impactful advertisements and social media campaigns, boosting brand visibility and customer engagement across diverse channels• Conducted comprehensive market research, tailoring sales strategies to meet evolving customer needs and optimize product offerings• Recruited, trained, and developed marketing and sales staff, aligning their efforts with company objectives to ensure cohesive team performance and results• Led safety, shrink control, and process optimization efforts to consistently exceed district profitability and sales targetsKey Achievements• Surpassed market sales and profitability goals each quarter, contributing to $500M+ annual revenue• Achieved a Top 10% customer service ranking (NPS) across the marketplace by refining processes and elevating customer satisfaction• Secured a 95% leadership engagement score from general managers through effective mentorship and guidance• Drove a 90% or greater success rate in SEI down stocking through targeted development of shift leads• Consistently exceeded sales targets and profitability goals, contributing to the sustained growth and success of the market
EDUCATION
San Jacinto College
Certified Human Resource Manager, Human Resources
College of the Mainland
Business, Business Management
ABOUT JOHN LITTLE
I define myself as a dynamic and detail-oriented professional with strong experience in leading district/market operations, driving customer engagement, meeting sales targets, and creating a culture of membership.* I am adept at generating profitable leads, coordinating sales efforts, attaining maximum revenue, and enabling organizational development.* Leveraging my demonstrated success in identifying and solving major discrepancies, managing P&L, and optimizing inventory management has led to consistent and sustainable company leading performance * A results-driven professional with a strong work ethic and a passion for driving success, I am committed to achieving excellence in every aspect of my role as a Market Director * Moreover, I am a connector. I believe in connecting people to ideas, to the organization, and to each other. I have seen strong ideas fail and mediocre ideas turn into magic when people feel connected and a part of something I look forward to connecting with you to discuss how I can be a long-term asset to your organization.
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