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Jo Graham
Business Consultant @Ecl Group Ltd
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WORK HISTORY
Business Consultant @Ecl Group Ltd
Auckland, NZ
Support the successful implementation and transition to NetSuite (ERP). My role serves as the critical bridge between technical delivery and business operations.Requirements & Process Mapping: Facilitating stakeholder workshops to capture business requirements and mapping \"Future State\" workflows to maximize NetSuite\'s capabilities.Agile Delivery: Creating the product backlog, requirements, and defect tracking within Azure DevOps.Stakeholder Engagement: Partnering with Value Stream Owners and leadership to ensure clear communication and organisational alignment.Change Management & Testing: Guiding the business through the transition by overseeing User Acceptance Testing (UAT) and managing operational readiness.Training & Enablement: Supporting key stakeholders through a \"Train the Trainer\" model, empowering internal champions to lead their teams.
EDUCATION
Manukau Polytechnic/Open Polytechnic
New Zealand Diploma in Business (to be completed), Marketing and Management
ABOUT JO GRAHAM
I have a passion for understanding the whole customer journey and using that understanding to market products and services. Ensuring customers have the right information to make a purchasing decision, supporting resellers with all the information they need to make sales and making sure everything is in place to ensure the after sales experience is exceptional including when things occasionally do go wrong. As a business, you are only as good as your worst customer experience and you need to get it right. If you haven\'t got it right you need to improve until you do. Every positive step leads to building your reputation and an exceptional brand.Some of the things I live by:Aspire to be what you admire - find the things you like in people and learn themThink outside the box - life is full of opportunities if you are open to themAlways treat people with kindness and respect - they deserve it until they prove otherwiseAlways be open and ready to learn new thingsNot everyone will like you - that\'s okay
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