Joseph Glaser

WORK HISTORY

EDUCATION

ABOUT JOSEPH GLASER

ABOUT ME When I started my career, I was new to selling copiers. I worked hard, asked for references, and built effective and long-term relationships. Looking back, I can say that these efforts contributed to me landing my very first client. My biggest lesson was learning to ask for the order. Many years later, I’ve held several positions and gained experiences rising in ranks of responsibility and leadership. But I’ve never forgotten the value of relationships and working hard. I am a dedicated visionary who is a team-player, open-minded, adaptable, and energetic. I have earned a reputation for being the sharp point end of the spear. I have spent my career incubating solutions and services and bringing them to market. When someone needs a bespoke solution, they come to me. WHAT I LIKE MOST ABOUT MY WORK 1. Interacting with customers directly to solve their issues. Delivering a level of service that sets the bar for the competition. Constantly improving on services and service offerings. MY LEADERSHIP PHILOSOPHY I live by three rules: 1. Don\'t Lie to Me – once trust is broken in can never be repaired. Family First – always be there for the important little moments. It makes all the difference. The job and work will still be here tomorrow. Don\'t Cheat on your Expenses – pretty much speaks for itself. MY STRENGTHS • Leading global services delivery, services engineering, and teams enterprise wide. • Beating revenue targets via inspired, effective leadership. • Facilitating robust cross functional relationships with product, engineering, and sales teams to define customer needs, drive value, and ensure ongoing growth. • Creating an integrated customer experience by optimizing operational excellence across sales, services, and support. • Developing a long-term strategy, execution roadmap, priorities, and investment plan to scale for future demand. • Providing management and oversight of platform implementation for business, application, technical, and custom development services. • Identifying and recommending opportunities to increase revenue, reduce costs, and improve outcomes. TOOLS & TECHNOLOGIES MS Office 365 MS SQL VMWare Apple OS Microsoft Server OS Salesforce.com Microsoft Azure Active Directory Management SOME UNIQUE FACTS ABOUT ME I enjoy hiking, camping, pickle ball, mountain biking, and traveling. I also have a wine collection of more than bottles. My favorite quote is “No Guts, No Glory.” CONTACT ME I can be contacted at j•••@glasertld.com