Joel Mathew

Strategic Account Manager @Dun & Bradstreet

Mumbai, IN

Managing and growing a portfolio of New and Existing clients across India, ensuring customer satisfaction and retention.Understand client business needs and identify solutions within Dun & Bradstreet’s suite of products, including data and analytics services.Collaborate with internal teams, including marketing, product, and customer success, to deliver value and insights to clients.Develop and maintain relationships with key stakeholders across client organizations, acting as a trusted advisor.Identify upsell and cross-sell opportunities to expand client engagement with our products.Track client performance, provide business reviews, and deliver actionable insights to drive ROI for clients.Manage contract renewals and negotiations, ensuring a seamless client experience.

University of Mumbai

Mumbai University

Indian Institute Of Cost Management and Research

Master of Business Administration (MBA)