Joe dela Cruz
Solutions Architect @NiCE
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WORK HISTORY
Solutions Architect @NiCE
London, GB
EDUCATION
University of Portsmouth
Master of Engineering - MEng, Mechanical Engineering
ABOUT JOE DELA CRUZ
As a Customer Engineer at Avaya, I specialize in AXP CCaaS and Verint Workforce Optimization (WFO) solutions. I have over three years of experience in designing tailored solutions for clients using Avaya\'s product portfolio. I also have expertise in developing custom widgets using REST APIs to enhance platform functionality.In addition to my technical skills, I am passionate about driving awareness and adoption of AXP Evolution, a cloud-based contact center solution. I have presented and managed Verint WFE solutions, including Speech Analytics, Workforce Management, Forecasting & Scheduling, and provided RFP/RFI responses and technical support. I have also represented Avaya at industry events such as BAPCO, Avaya Journeys, and partner events. My goal is to help organizations optimize their customer engagement, workforce management processes and improve customer experience.
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