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Jocelyn Biltgen

Associate Director @Infoverity

Columbus, OH, US
EMAILS
j•••••••@infoverity.com
MOBILE NUMBERS
+13•••••••03

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WORK HISTORY

Jun 2021 — Present

Associate Director @Infoverity

Workforce Operations & Delivery• Lead workforce operations and resource planning for multi‑program portfolios, ensuring SLA/KPI compliance and optimized staffing.• Drive process improvements that reduce allocation conflicts and accelerate onboarding pipelines.Enterprise Data Management• Oversee large‑scale data management initiatives (MDM/PIM), aligning technology solutions with business strategy.• Translate executive objectives into actionable roadmaps and measurable outcomes.Product Information Management Leadership• Manage end‑to‑end PIM implementations, from blueprint through testing and go‑live, improving data governance and syndication.• Streamline testing cycles and clarify ownership to reduce timelines and risk.Governance & Communication• Deliver concise executive reporting and facilitate strategic reviews to maintain program health and mitigate risks.• Champion change management and talent development through structured coaching programs.Thought Leadership• Co‑host industry podcast, shaping conversations on modern data strategy and enterprise technology trends.

EDUCATION

2003 — 2005

University of Missouri-Columbia

MA

2000 — 2003

University of Missouri-Columbia

BA

ABOUT JOCELYN BILTGEN

Dynamic operations leader with extensive experience in workforce operations management, staffing, and account management across multiple manufacturing and distribution organizations. Proven expertise in driving information technology projects and implementing innovative solutions that align with client needs and support strategic business objectives. Skilled in Product Information Management (PIM) implementation and sustainability, serving as a platform owner and certified Six Sigma Black Belt. Adept at bridging the gap between IT and business, leveraging hands-on client engagement to deliver measurable results and operational excellence.

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