Jocelyn Reyes

Manager, Business Administration @Macy's

Pembroke Pines, FL, US

Oversee the day-to-day administrative functions of a store, including staffing, scheduling, hiring, payroll, and other operational aspects, ensuring efficient running of the business while maintaining profitability and compliance with company policies; they play a key role in managing the store\'s workforce and ensuring smooth operations across various departments. Key responsibilities:Staff Management:Leading the hiring process, conducting interviews, onboarding new employees, managing staff schedules, performance evaluations, and addressing employee concerns. Operational Efficiency:Monitoring store performance metrics, identifying areas for improvement, implementing process changes to optimize productivity and customer service. Payroll and Compliance:Overseeing payroll processing, ensuring accurate timekeeping, and adhering to labor laws and company policies. Administrative Tasks:Managing paperwork, reports, inventory control, maintaining accurate records, and coordinating with other departments within the store. Budgeting and Forecasting:Assisting in creating and managing the store budget, tracking expenses, and identifying cost-saving opportunities. Customer Service:Promoting a positive customer experience by addressing customer inquiries and complaints, ensuring staff are trained on customer service standards. Training and Development:Providing ongoing training to staff on new procedures, policies, and product knowledge.

Miami Dade College

Associate of Arts (A.A.)

Florida International University - College of Business

Bachelor of Arts (B.A.)