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Richard Sasson
Thanksgiving Day Inflation Team Leader @Macy's
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WORK HISTORY
Thanksgiving Day Inflation Team Leader @Macy's
New York, NY, US
Led a team of 100 to set up Macy’s Thanksgiving Day parade Balloons, ensuring a successful event.• Certified by the City of New York to pilot large character balloons, showcasing expertise in balloon handling.• Oversaw planning, organization, and team building as the Thanksgiving Day Inflation Team Leader at Macy\'s.
EDUCATION
New York University
BFA, Technical Theatre Design and Management
Montclair State University
MA, Communicatons
SKILLS
ABOUT RICHARD SASSON
I am the proud owner of The Success Council, a peer advisory organization dedicated to helping business owners think more clearly, decide more confidently, and execute more consistently. As a Certified Moderator for LX Council, I facilitate structured, outcome‑driven peer advisory groups designed to eliminate noise, create clarity, and accelerate growth for leaders who shoulder real responsibility.In addition, I own Roving Adventures Dream Vacations, a full‑service travel agency specializing in extraordinary, bespoke travel experiences—from luxury cruises and safaris to cultural tours and corporate travel. We leverage Dream Vacations\' strong infrastructure while maintaining a distinct brand identity focused on adventure, personalization, and world‑class customer care.Before becoming a multi‑business owner, I spent over two decades as an award‑winning global executive leader in customer care, technical support, and operations. My career has been defined by building resilient teams, designing customer experience centers, driving operational excellence, and fostering innovation across the USA, UK, Belgium, Germany, Australia, Singapore, and Hong Kong. I’ve led multi‑tiered global support teams managing more than calls annually, while maintaining high service quality and impressively low turnover.My areas of expertise include:Customer experience strategy & loyaltyGlobal support operations & process optimizationPost‑sales support design and improvementLarge‑scale project and program managementTraining program development & organizational leadershipEngineering‑driven problem solving and technical operations managementBeyond my professional life, I’m a certified balloon pilot and inflation team captain for the Macy’s Thanksgiving Day Parade, where I lead the teams that inflate the iconic character balloons—and pilot one down the parade route each year. It is one of my greatest joys and most unique leadership experiences.Across all my roles, one theme unites my work:I help people—business owners, travelers, teams—gain clarity, experience transformation, and move forward with confidence.I thrive in dynamic environments and am passionate about continuous improvement, whether in business leadership or in creating unforgettable travel adventures.If you’re a business owner seeking clarity, accountability, or a trusted peer group—or if you’re ready to plan your next remarkable journey—let’s connect and explore how we can create extraordinary outcomes together.
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