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Joao Gabriel Garcia de Gouvea
Director, Global Integrator Solutions @Foundever
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WORK HISTORY
Director, Global Integrator Solutions @Foundever
São Paulo, BR
Solution Architect for Customer Service and Technical Support Operating models, Contact Center operating models, performance optimization, channel migration, efficiency improvement and Innovation• Support the Sales Team in winning major New Logo accounts Help businesses to deliver outstanding customer satisfaction at optimum cost through outsourcing and transformation partnership.• Work with a Team preparing the opportunity response, proposals and commercial offers to local and multinational companies with customer contact center outsourcing requirements.
EDUCATION
ESPM
Master
Universidade de Brasília
Graduate
SKILLS
ABOUT JOAO GABRIEL GARCIA DE GOUVEA
At Foundever, my expertise in CX excellence and technical support operations has been pivotal in securing and creating significant client partnerships. With a focus on solution architecture, I have contributed to optimizing contact center performance and driving innovation within the organization. The foundation of our success rests on a collaborative approach, where my team and I develop opportunity responses, proposals, and commercial offers tailored to local and multinational companies. Our commitment to delivering unparalleled customer satisfaction at optimal costs is mirrored by my proven track record in nurturing client relationships and advancing new business development in the dynamic BPO industry.Leveraging my multilingual capabilities in English, Spanish, and Portuguese, the ability to accept responsibility for conflicts and able to think outside conventional expectations, I have effectively managed key accounts across Latin America, including industry giants. My approach centers on meticulous contract management, conflict resolution, and adherence to quality and revenue benchmarks, ensuring seamless service delivery and client contentment. My hands-on experience with Six Sigma and COPC methodologies has further refined our internal marketing strategies, solidifying Foundever\'s position as a leader in the BPO landscape.
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