Joanne Spafford

WORK HISTORY

EDUCATION

SKILLS

ABOUT JOANNE SPAFFORD

Transformation Leader, qualified MSP, Prince2, Agile, APM Project and Change Manager, with experience of leading and executing all aspects of change across industries including: Financial Services, Facilities Management, Retail, BPO, Outsourcing and Offshoring. Practical working knowledge and application of change methodologies and practices including: Prince2, ITIL, ISEB, CI, Lean Six Sigma, BPM, CI, APQC, MSP, Systems Thinking and Agile. Personal Strengths- Natural leader who motivates, inspires others, is always committed to supporting the growth and development of all colleagues- Highly effective organisational skills, thrives under pressure, commands and delivers to a high quality- Strong communicator, able to build good working relationships and trust at all stakeholder levels, often called on as a specialist on stakeholder management- Ability to uncover and demonstrate understanding of business needs, developing innovative strategic solutions, a catalyst for delivering sustainable business improvements. Summary of Change Management Experience & Capabilities- All aspects of Project Management including creating and managing: Governance structure, project plans, RAID logs, budgets, stakeholder management & communication plans, weekly reporting etc- Portfolio Management including prioritising all change initiatives through the lifecycle stages for internal and external clients, also providing insight into portfolio vs resources performance and adapting change management structures accordingly- Planning and executing Organisational Change, work and people migrations across businesses, on and offshore, working across cultures, performing both client and supplier BPO roles- Business Analysis, including requirements gathering, process re-engineering, cost benefit analysis, impact assessments and benefit realisation.