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Retail Operations Manager (South) @Australia Post
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WORK HISTORY
Retail Operations Manager (South) @Australia Post
AU
As the Retail Operations Manager for the Southern Region at Australia Post, I lead strategic and operational initiatives across a diverse network of corporate and licensed outlets. My role focuses on driving operational excellence, enhancing customer experiences, and aligning regional activities with the enterprise-wide roadmap.Key Responsibilities:• Partnering with Territory Managers and Field Engagement teams to implement strategies that improve profitability, efficiency, and compliance across the retail network.• Leading the execution of national programs and initiatives that uplift culture, drive engagement, and ensure brand standards.• Coordinating and delivering regional events such as roadshows, engagement sessions, and focus groups to foster collaboration and alignment.• Providing strategic support to the GM of Retail Operations, including business planning, performance analysis, and preparation of key presentations.• Championing a customer-first approach while promoting safety, inclusion, and empowerment within the workplace.This role allows me to combine strategic thinking, people leadership, and operational expertise to contribute to Australia Post’s success in an evolving retail landscape.
EDUCATION
Davidson Institute
Certificate
Allens Training
Statement of Attainment
Sigma Way for Projects
Certificate, Project Management
Performis
Diploma
ENS International
Certificate
SKILLS
ABOUT JOAN LAWRIE
A passionate leader at heart, with over 15 years’ experience working across the corporate, pharmacy & small business sector. I have spent time as part of a senior leadership team & have demonstrated skills to quickly gain an understanding of business requirements & engage efficiently to deliver upon these. I am highly proficient at strategic planning, negotiation with internal & external stakeholders, people management, partnership engagement & driving outcomes; particularly accomplished with managing conflicting priorities. Confident in communicating with influence throughout all levels of an organisation from internal team members, Board, CEO, investors / suppliers & advisers.
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