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Joakim Joe Domeij
Managing Director @EIS Ltd
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WORK HISTORY
Managing Director @EIS Ltd
Dublin, IE
Leading ABRs, QBRs and Monthly Governance reporting to C-Level executives• Develop new process workflows to optimize day to day efficiency• Created and introduced customer facing and internal knowledge base articles, and responsible for content creation and accuracy• Ensure accurate and timely communication between customers and EIS on all levels• Collaborate with Delivery Managers to maintain optimal staffing levels and proactively address resource issues. • Maintain strong customer relationships and ensure ARR growth and customer retention • Develop service level enhancements and negotiate terms for additional service packages to benefit clients.
EDUCATION
Brannkyrka Gymnasium
High School Diploma, Economics
SKILLS
ABOUT JOAKIM JOE DOMEIJ
Dynamic SaaS Managing Director with over 10 years of experience driving customer success and strategic account management. Proven track record in building relationships with C-level stakeholders and expanding account value, contributing to multimillion Pound profits. Expertise in process optimization, compliance, and operational efficiency, supported by relevant certifications such as VMware VCP and Cisco CCNA. Adept at aligning technology solutions with business objectives, ensuring exceptional customer retention and satisfaction that can significantly benefit any prospective employer.I love to build up ITIL Standards in organisations and enhance existing processes. Combining best practices with responsiveness builds trust, which enhances customers experiences, and organically provides growth and retention.Ensuring proper C-Level alignment with solid action plans to achieve maximum outcome is a passion, and I strive to ensure meetings delivers value, with concrete steps forward.Another passion of mine is mentoring and coaching colleagues, and I am an experienced trainer. I am experienced in both creating training materials from scratch as well as delivering it. Hosting workshops is however only one part of training, and I am a strong believer in lifting everyone up, and helping people on a day-to-day basis as well.Skills:Complex Portfolio Management | Contract Negotiation, Commercial Strategy & Business Development |C-Level Stakeholder Engagement and Executive Communication | Account Growth & Retention | Process Optimization, ITIL & Operational Excellence | Process Development and Improvement |Strategic Account Management, Revenue Growth & Enterprise Relationships |Customer Success Strategy, Retention & Service Excellence | Customer Success & Executive Strategic Leadership | Cross-Functional Leadership, Coaching & Talent Development
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