John MacHacz
Award winning Service Delivery Manager | Strategic Planning & Execution | Staff Training/Development| Research & Presentation | Process Improvement | Customer Engagement | Stakeholder Management
- Role
- Cx Product Director at CommandLink
- Location
- Coventry, RI, US
- LinkedIn followers
- 500 followers
About John MacHacz
Hi, welcome to my LinkedIn Profile. This is John; I am a target-oriented and performance-driven leader offering extensive experience in varied operations management coupled with a strong understanding of customer service delivery. I have proven success in accelerating business growth by implementing process improvement initiatives and deriving operational excellence. I am capable of engaging with potential clients, maximizing sales, and generating significant revenue streams. My history of success is directly related to my proven expertise in enhancing customer satisfaction by pinpointing and promptly resolving facing issues. I have a remarkable background in leading high-performing teams for the successful completion of multiple projects within time and budgetary constraints. I have a talent for devising and deploying operational policies, procedures, SOPs while ensuring regulatory compliance.
Experience
Cx Product Director
Jun 2023 — Present
Education
New England Institute of Technology
Associate's degree, Information Technology
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