John Landells
Senior Technical Account Manager @Mattermost
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WORK HISTORY
Senior Technical Account Manager @Mattermost
GB
As a Senior Technical Account Manager at Mattermost, I work closely with a portfolio of strategic enterprise and government customers to ensure successful onboarding, adoption, and expansion of the platform. I serve as a trusted technical advisor, guiding customers through complex deployments, integrations, and platform optimisation while aligning with their broader digital transformation goals.Key responsibilities and achievements include- Leading technical enablement and success planning across accounts spanning regulated industries, defence, and high-tech- Developing tools and scripts in Go to automate platform management and provide insights into usage, security, and configuration- Architecting high-availability and secure self-hosted deployments, supporting Kubernetes, LDAP/AD integration, and advanced compliance scenarios- Collaborating with Product and Engineering teams to represent the voice of the customer and influence roadmap decisions- Creating and maintaining a robust Mattermost demo environment to showcase integrations, extensibility, and AI capabilities- Producing customer-facing documentation and internal onboarding resources to accelerate time-to-value for new TAMs and customers- Driving renewal and expansion discussions by focusing on adoption metrics, strategic outcomes, and long-term customer success.
EDUCATION
Teesside University
Computer Engineering
SKILLS
ABOUT JOHN LANDELLS
With a diverse career in the Software industry, I\'ve been central to deploying key software solutions tailored to customer needs. My passion for client success has driven me to ensure every interaction is beneficial. Combining deep technical expertise with a customer-centric approach, I am committed to transforming customer experiences and facilitating their success in every interaction.Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development. On a personal note, I\'ve been a musician since I was young and started composing and producing my own music over 10 years ago. I\'ve been fortunate enough to have some of my music used on prime time TV in the UK, as well as radio and online platforms around the world.You can learn more about Mattermost by clicking on the links in the \'Featured\' section. Don\'t hesitate to reach out if I can be of any a••••••••@mattermost.com https://mattermost.com/about-us/
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