Hanna Park

WORK HISTORY

ABOUT HANNA PARK

With over 13 years of experience in various roles related to customer support, operations, people/hr and community management, I am passionate about building and scaling workplace communities that foster collaboration, engagement, and innovation. As a Program Manager at Mattermost, I lead the design and execution of programs and initiatives that enhance the user experience, increase retention, and drive growth. I leverage my skills in Typeform, Zapier, and Salesforce to create and automate workflows, surveys, and reports that provide insights and feedback on user behaviour, satisfaction, and needs. I also partner with cross-functional teams, stakeholders, and external partners to align the community strategy with the company vision and values. Previously, I was a Workplace Community Manager at Mattermost, where I managed the online and offline community platforms, events, and resources, and supported the community members and advocates. I also have experience in nonprofit operations, video game release/publishing, and translation, which have enriched my perspective and understanding of diverse and global audiences. I am always eager to learn new tools and best practices, and to share my knowledge and experience with others. I believe that workplace communities are the key to building trust, loyalty, and value for both users and organizations.