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Jim McCormack

L & d Manager @ZBeta, Inc.

Dublin, IE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

L & d Manager @ZBeta, Inc.

Dublin, IE

Responsible for developing and leading ZBeta’s global learning strategy, including technical onboarding, manager development, and knowledge management. By focusing on internal training and capability building, we strengthen collaboration across teams and deliver a higher level of service to our clients. The role centers on building scalable programs that accelerate new hire readiness and enhance technical excellence across the organization.

EDUCATION

1989 — 1991

Dun Laoghaire Senior College, Dublin, Ireland

Accounting Technician

1988 — 1989

Crumlin Business College, Dublin, Ireland

Business & Computer Studies

2001

University of San Francisco

Microsoft Core Technology NT4.0

2018 — 2022

Dublin City University

BA in Humanities (Psychology Major), Industrial and Organizational Psychology

2011

New Horizon, Dublin

ITIL Foundation Version 3v

SKILLS

Process ImprovementManagementVendor ManagementTeam LeadershipBusiness Process ImprovementBpoCustomer ServiceOutsourcingCall CentersMicrosoft OfficeBusiness AnalysisChange ManagementAnalysisTeam ManagementCustomer Relationship Management (Crm)Call CenterCredit CardsCustomer ExperienceCustomer SatisfactionTrainingOperations ManagementTraining DeliveryPerformance ManagementCrmSla

ABOUT JIM MCCORMACK

A Strategic and Results-Driven Executive with a proven ability to \"Architect\" and \"Articulate\" transformative strategies in people & culture, people operations, technology, business, and leadership/talent development environments. With over 13 years of leadership experience designing, implementing, and evolving diverse training and quality strategies across global locations in the digital marketing and recruiting arenas. Seeking to leverage a strong background in Diversity, Equity, and Inclusion (DE & I) to drive corporate objectives in a dynamic and fast-paced setting.

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