Jill Sanderhoff

Product Specialist @Norlys

As a Product Specialist at Norlys Energi, I am responsible for optimizing and developing our energy products for private customers, including electricity, gas, and heat pumps. I leverage market and customer insights to develop strategies that create value for both the customers and the company.I work closely with cross-functional teams across marketing, customer service, and customer experience to ensure that our products deliver an exceptional user journey. I have extensive experience in coordinating product launches and campaigns, optimizing processes, and enhancing the customer experience through digital solutions and data-driven insights.My passion lies in creating strong, data-driven solutions that both drive innovation and improve our customers\' everyday lives. I thrive in a dynamic, cross-functional environment and am constantly on the lookout for new ways to optimize and improve our products and processes.Key responsibilities and tasks- Developing and optimizing electricity, gas, and heat pump products for the B2C market- Coordinating product launches, campaigns, and internal processes- Cross-functional collaboration with Marketing, Customer Service, Customer Experience, and Customer Insights- Working with churn initiatives and optimizing the customer journey- Contributed ideas for using A/B testing to strengthen decision-making in product development- Preparing and updating sales and product materials, website content, and customer communication- Actively using market and customer insights to support strategic development and improve customer experience