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Jill Murphy-Deorio
Sr Medicaid Operations Manager @Aetna, A Cvs Health Company
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WORK HISTORY
Sr Medicaid Operations Manager @Aetna, A Cvs Health Company
Oversight and management of 80+ employees across five lines of business- Automated multiple PCQ and manual processes, streamlining workflows and reducing errors- Achieved over $1M in LCIP cost reductions for AZ from 2024 to 2025- Drove a 15% increase in production by leading the implementation and training for Macro Express,collaborating with programmers, executives, and vendors- Represented Aetna in 2025 NJ legal cases, partnering with the legal team to prepare and testifysuccessfully- Led the launch and stabilization of new Health Plans across six states (NJ, OH, PA, CA, NV, NY),ensuring seamless transitions from go-live to steady state- Partnered with programmers to develop CDS, set up user profiles, and deliver comprehensivetraining to staff and external vendors- Reduced rework by 7% over the past twelve months- Led employee engagement initiatives for 400+ Medicaid colleagues, including quarterly surveys,action planning, and cross-level communication, resulting in improved team alignment andparticipation in service events.
ABOUT JILL MURPHY-DEORIO
Personal email address: j••••••••@cox.net
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