Jihed Ghorbali
Account Director @CSG
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WORK HISTORY
Account Director @CSG
Paris, FR
EDUCATION
INSAT - Institut National des Sciences Appliquées et de Technologie
Engineer's degree, Computer Systems Networking and Telecommunications
SKILLS
ABOUT JIHED GHORBALI
I am an Account Director in the IT & Telco industry, with end-to-end responsibility for strategic customer accounts, including revenue growth, customer satisfaction, and full P&L ownership.I work in complex, multi-stakeholder environments, partnering closely with Sales, Delivery, and executive teams to drive additional business, expand existing accounts, and ensure long-term customer value. My role requires balancing commercial objectives with delivery excellence, aligning strategy with execution across diverse operating models.I bring extensive experience in customer delivery for large-scale IT transformation programs, ensuring solutions are delivered on time, on budget, and aligned with business priorities. I am experienced in navigating cross-functional and cross-cultural environments, while maintaining strong governance, consistency, and accountability.My focus is on building trusted partnerships where profitable growth, customer satisfaction, and delivery quality reinforce each other.Core strengths include:• Strategic account leadership and P&L accountability• Revenue growth, renewals, and account expansion• Executive stakeholder management• IT transformation program delivery and governance• Cross-functional leadership across Sales and Delivery
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