John Cooper
Service Delivery Manager @Dunelm
Northampton, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2015 — Present
Service Delivery Manager @Dunelm
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Leicester, GB
Manage the relationship with internal customers and business colleagues focused on the Marketing and Retail sections of the Dunelm business. Work with the IT teams to ensure customers receive good value for investment in IT support and IT project delivery. Seek opportunities to provide value added services that benefit both the customer and Dunelm.
SKILLS
Incident ManagementProblem ManagementIT Service ManagementItilService DeliveryChange ManagementIT OperationsItil V3 Foundations CertifiedService DeskIT ManagementService ImprovementItil CertifiedTrend AnalysisSlaIT StrategyBmc RemedyProject DeliveryStakeholder Management
ABOUT JOHN COOPER
Service Delivery Manager at Dunelm (Soft Furnishings) Ltd
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