Jonathan Gagliano

EVP - Head of Financial Services Client President @dentsu

Birmingham, AL, US
MOBILE NUMBERS
+12•••••••62

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WORK HISTORY

Jan 2025 — Present

EVP - Head of Financial Services Client President @dentsu

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New York, NY, US

Built the first full-service Financial Services industry practice among major agency holding companies, which is on track to exceed revenue targets by 7% in 2024. Defined the overarching strategy and matrixed structure, which organizationally transcends Dentsu’s six capability brands (CXM, CRM, Media, and Creative). Manage 15 direct reports, an international team of 400, and an annual P&L.• Established a highly differentiated value proposition for the practice and created tailored capabilities that have resonated with the Financial Services industry. Developed a portfolio of integrated solutions focused on addressability, digital transformation, technology modernization, and fraud identification and prevention. • Manage 100+ account relationships with leading Financial Services firms globally across key sub-categories, including Banking, Insurance, FinTech, Payments, and Wealth & Asset Management. Led three major MarTech transformation engagements with Top 10 Financial Services clients. Maintain an unwavering focus on account growth and retention, KPI-measured outcomes, and delivery excellence. • Established Centers of Excellence (CoE) and developed a Capabilities function within the vertical, enabling Client Partners with specialized expertise to create customized solutions and content for each capability. Centers of Excellence leaders serve as liaisons within practice areas, bridging capability gaps and ensuring vertical alignment in new solution development. • Created the Financial Services Community of Practice, the first cross-brand industry group at Dentsu, focused on market trends, client progress, solution development, and case studies.• Served as Executive Sponsor of the Global Client Leadership program to develop top-tier talent for client engagements, by providing specialized industry and executive management training

EDUCATION

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Case Western Reserve University

Master of Arts (MA)

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University of Alabama at Birmingham

Master of Business Administration (MBA)

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Case Western Reserve University

Bachelor of Arts (BA)

SKILLS

AnalyticsBusiness StrategyStrategic PlanningStrategic PartnershipsCustomer LoyaltyCompetitive AnalysisCustomer ExperienceSegmentationStart-UpsProject ManagementFinancial ServicesCrmProcess ImprovementDirect MarketingCustomer Relationship Management (Crm)PaymentsLeadershipProduct DevelopmentBankingCredit CardsBusiness DevelopmentDigital MarketingStrategyE-CommerceMarketing StrategyMarketingDatabase MarketingCustomer AcquisitionLoyalty ProgramsProduct ManagementManagementAccount ManagementExecutive Management

ABOUT JONATHAN GAGLIANO

As a Financial Services senior executive, I have a reputation for leading business…

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