Jessica Nolley

Operations Manager @KellyOCG

Troy, MI, US
MOBILE NUMBERS
+18•••••••27

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WORK HISTORY

Jul 2016 — Present

Operations Manager @KellyOCG

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Interact with key decision makers/stakeholders, delivering consultative solutions for tactical/operational services on behalf of Kelly\'s Outsourcing and Consulting Group (KellyOCG). Leverage staffing, procurement, and supplier management expertise to bring customers an end-to-end centralized workforce management program. Analyze performance goals and service level agreements to ensure we are meeting and surpassing expectations and goals. Ensure accurate billing and reconciliation processes are maintained and escalate when necessary. Utilize analytics to drive consultative solutions and program improvements. Ensure the successful hiring, orientation and training of staff members. Performance management and development of staff members. Identify staff development opportunities including training. Adhere and comply with HR/employment practices including but not limited to hiring practices, Equal Employment Opportunity Commission, Americans with Disabilities Act, and Affirmative Action guidelines. Partner with and support other operational areas to complete projects that improve the overall business practice. Identify additional business opportunities to be added to current operations.

EDUCATION

2002 — 2006

Michigan State University

BA, Interdisciplinary Studies in Social Science

2007 — 2010

Oakland University

MBA, Human Resources Management

SKILLS

Process ImprovementManagementTeam BuildingVendor ManagementTemporary PlacementCollege RecruitingTeam LeadershipScreeningHiringDeferred CompensationTalent ManagementSourcingTechnical RecruitingTime ManagementCustomer ServicePolicyBusiness StrategyJob FairsCoachingMicrosoft ExcelOnboardingBusiness DevelopmentOutlookMicrosoft OfficeForecastingContinuous ImprovementStrategic PlanningEmployee RelationsAccount ManagementLeadershipInterviewsLeadership DevelopmentTemporary StaffingRecruitingPayrollStaff DevelopmentTeamworkStaffing ServicesHuman ResourcesInternet Recruiting

ABOUT JESSICA NOLLEY

Leader in Strategic Management:• Dedicated yet versatile• Effective communicator• Skilled at relationship creationSpecialties:• Staffing industry operations• Partnership development• Professional leadership• Overall business acumen

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