Corinne Greenrod

Operations Support Specialist Executive Assistant @KellyOCG

Brighton, CO, US

Recruited by Director to help program and growth for national contact center organization. Helped build the organization to over employees in over 43 states, achieving #1 status in customer satisfaction scores for Apple. Directed the transition of the RTC (Real Time Coordinator) department from an external vendor to internal team. Crafted Emergency procedures to prepare advisors for any potential downtimes due to systems issues. Helped Senior Management leadership team to launch new lines of business, exceeding Apple’s expectations. Directed projects that increased customer service scores, sales initiatives, and cost saving measures to increase the bottom line. Managed multiple projects to enhance the new employee hiring experience, recruiting, onboarding and US national training program. Ran communication strategies for the floor and coordinated different events in the virtual call center environment for product launches, including the largest launch in Apple history. Supervised International COPC (Customer Operations Process Center) certification to ensure all operational processes met guidelines. Assisted Senior Operations Manager in developing, launching, and leading leadership development program across three lines of business.