Jessica Brinker

Customer Success Manager, Scaled Global Accounts @Phenom

Transitioned to build Phenom\'s new Global Customer Care Team (consisting of 3 US and 6 EMEA team members), a new segment of scaled Customer success focused on minimizing risk, driving adoption, speed to first value, and solving global escalations before they happen. Managing global accounts from the U.S. to New Zealand of $2.50M ACV. Duties included, co-creating our Scaled Customer Success playbook, creating our Scaled Customer Experience Communication Strategy, create, manage and execute virtual and in-person training sessions. Create and execute conference speaking engagements and presentation sessions, IAMPHENOM 23 Speaker and Presenter. 2 Session Topics: Advanced Search with AI and Incorporating AI Into Your Sourcing Process